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Terms & Conditions

    Terms of Use
  1. Your access to, and use of our website is subject to the following Terms of Use and all applicable laws and regulations, by accessing and using the website, you accept, without limitation or qualification, these Terms of Use, and our conditions and acknowledge that any other agreements between you and our company Pyramid Solution South East Ltd are superseded with respect to this subject matter. If you do not agree and accept, without limitation or qualification, these Terms of Use, please exit the website.
  2. We do not store credit card details nor do we share customer details with any 3rd parties
  3. The following terms and conditions apply to purchases made from Pyramid Solution South East Ltd via our website
  4. The contract is between Pyramid Solution South East Ltd (the seller) and the person or organisation named on the credit card/debit card or deferred credit agreement used for payment (the buyer).
  5. For contractual purposes the point of sale is deemed to be England, and the date and time of sale that when the order has been received and confirmed, either at the completion of an online transaction, or via an email, letter or fax from us following receipt of your posted order and payment.
  6. This contract shall be governed by English Law under the exclusive jurisdiction of the English Courts.
  7. Use of the website
  8. You may not distribute, modify, copy, transmit, display, reuse, reproduce, publish, license, create derivative works from, transfer, sell or otherwise use Content without the written permission from the directors of our company Pyramid Solution South East Ltd.
  9. Pricing & Payment
  10. The prices are those held on the master file for the web page and its direct links to product details on the hosting server. In the event of any unauthorized tampering with these pages, the master file held at the trading premises of the seller shall prevail.
  11. Any transaction conducted at an incorrect price will be deemed null and void and the buyer advised with 14 days via email.
  12. All items are priced inclusive of UK Value Added Tax (VAT).
  13. Payment for all services and invoices must be made in advance, either using online credit card processing facilities, sending a cheque or bacs payment or cash on inspection.
  14. Title of the goods and/or services remains with the seller until payments have been cleared. In the event of subsequent repudiation of payment by the buyer’s bank or paying agent, the title reverts to the seller until any outstanding payment has been made in full.
  15. The costs are for electronic only packs which are sent via email. Printed packs are available for an additional £5, please contact us for further information on this.
  16. Appointment Times
  17. Appointment times and dates quoted by the company are managed to the best of our ability and are not binding in any way. Pyramid Solution South East Ltd does not accept any liability for any loss incurred by customers if deliveries and/or services are not carried out at the estimated time.
  18. Force Majeure
  19. Pyramid Solution South East Ltd shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (a) Acts of God (b) Outbreak of hostilities, acts of terrorism, civil disturbance, riots, (c) Fire, explosion, bad weather or flood fog (d) The act of any government, or authority (including refusal or revocation of any license or consent) (e) Power failure, failure of telecommunications lines, failure or breakdown of plant machinery or vehicles (f) Theft, malicious damage, strike, lock-out or industrial action of any kind (g) Default of suppliers or sub-contractors (h) Any cause or circumstances whatsoever beyond the companies reasonable control.
  20. Currencies
  21. We at Pyramid Solution South East Ltd for the usage of our website only accept payments and reimbursements in British Pounds except in very rare circumstances we may consider accepting payments in other currencies purely at the discretion of the management.
  22. Refunds
  23. A £20 cancellation fee is applied to all services cancelled within 48hrs of ordering. If a service is cancelled after the expiry of the 48hrs no refund is due. Due refunds are processed within 14 days of cancellation of the service.
  24. Jurisdiction
  25. The Law of England shall apply to these Terms and Conditions.
  26. All disputes arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of England.
  27. Satisfaction
  28. We at Pyramid Solution South East Ltd want you (our customer) to be totally satisfied with your purchases. If, for any reason, you are not, please contact us in the first instance by email or phone where we will try to resolve any areas or dissatisfaction.
  29. In the event of an unresolved dispute, an independent third party, mutually acceptable to both the buyer and the seller, shall act as an arbitrator. Arbitration shall take place in the United Kingdom.
  30. Appointments
  31. Any missed appointment, where an agent of the company has to revisit your property, will incur an additional £20. If you have any queries at all, regarding these terms, please do not hesitate to contact us for clarification before you complete your purchase.
  32. Complaints
  33. If you want to make a complaint, we will deal with it speedily and fairly. We will: (a) Acknowledge your complaint within 5 working days of receipt (b) Try and resolve your complaint fully within 28 days of receipt.
  34. If there are valid reasons for consideration of the complaint taking longer, we will keep you fully informed in writing or via telephone or email as you prefer and you will receive a response at the very latest within 8 weeks.
  35. We will liaise with counselling organisations acting on your behalf, if you ask us to and send you a final decision on the complaint in writing.
  36. All complaints should be sent in wiring to our address or emailed to us at:
  37. Website Terms of use
  38. The information contained in this website is for general information purposes only. The information is provided by Pyramid Solution South East Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  39. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  40. Through this website if you are able to link to other websites which are not under the control of Pyramid Solution South East Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  41. Every effort is made to keep the website up and running smoothly. However, Pyramid Solution South East Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Revisions to these Terms & Conditions Pyramid Solution South East Ltd may at any time, and without notice, revise these Terms of Use by updating this policy. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms of Use.
  42. Company Details:
    Pyramid Solution South East Ltd
    Registered In England & Wales
    Company Registration No: 07622455
    Registered Office address: Fortis House, 160 London Road, Barking, Essex, IG11 8BB

    Tel: 0208 166 4157

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