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Terms And Conditions
1. For the purpose of these terms & conditions the following words shall have the following meanings:
(a) “The Company” shall mean Pyramid Solution South East Ltd.
(b) “The Customer” shall mean the person, client or organisation for whom the Company agrees to carry out works &/or supply materials.
The Inspector or Engineer shall mean the representative appointed by the Company.

2. The Company reserves all rights to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated Engineer of Company.

3. HOURLY RATE WORK. The total charge to the Customer consists of the cost of materials supplied by the Company (plus any reasonable costs incurred in attaining these materials) and the amount of time spent by the engineer in carrying out these works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the agreed Hourly Rate. All costs are plus VAT.

4. FIXED COST WORK shall be given as a firm cost. All costs are plus VAT.

5. Written estimates are valid for duration of 28 days. Where a written estimate has been supplied to the Customer it may be revised in the following circumstances:—
(i) if additional works are required after instructions to proceed with the estimate, (this may have to be provided in writing).
(ii) if there is a price increase in the materials after submission of the estimate, or the materials are not available from the Company’s preferred supplier and have to be sourced at a higher price elsewhere.
(iii) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared .
(iv) if after submission of the estimate it is discovered that there was an error when the estimate was prepared.

6. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given in writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur.

7. Material Collection.
Collection of non-stock items is chargeable but:
(a) Collection of materials are charged at half hour of the hourly rate.
(b) The Customer will be informed wherever possible when the Engineer leaves the premises.
(c) If the item cannot be reasonable sourced the Customer will be informed of the circumstances.
(d) Only one Engineer’s rate will be charged for collecting parts.
(e) The collection of materials which should be normally stocked items is non-chargeable (such as sockets, switches etc).

8. Invoices are due for payment immediately after they have been issued. Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the Company. Additional administration charges may also apply. Invoices that remain unpaid after 28 days of being issued will be passed onto a collection agency unless alternative payment arrangements have been agreed.

9. The Company will endeavour to ensure Enginners attend at the date and time agreed. The Company accepts no liabilty for non attendance or late attendance of an Engineer. However the Company will endeavour to make all parties are aware as soon as possible.

10. The Company accepts no liability for late or non arrival of items sourced from suppliers.

11. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out &/or materials supplied in accordance with such instructions.

12. The Customer is required to ensure services (such as gas electric and water) are available at the time of the visit by the Engineer. If services are not available, the Company reserves the right to charge a cancellation fee.

13. The Customer becomes liable if access is not granted at the agreed time of the visit. The Company maintains a policy of allowing an additional 15 minutes on site in order to achieve access, however once this period has elapsed the Company reserves the right to charge the original agreed costs. For tenanted properties, the Customer instructing the works accepts liability.

14. If the Customer is not satisfied by the works carried out by the Company the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts liability if there is a failure to notify the Company of this dissatisfaction within 12 months of the works being carried.

15. The Company provides a 12 month Guarantee for labour aspect of all works carried out. Where a part or an appliance requires replacement within the manufacturers Warranty, the Company reserves the right to charge the Customer labour for these works. The Guarantee will become void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company Engineer. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

16. The company will not guarantee any work in respect of blockages in waste & drainage systems etc.
The company will not guarantee any work undertaken on instruction from the customer, if previously advised against this in writing or verbally by the Engineer.
The Company will not guarantee repairs on appliances such as boilers if these appliances have not been serviced as per the manufacturers instructions/recommendation or have not carried out additional works recommended by the Engineer.
Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made.
The customer shall be solely liable for any hazardous situation in respect of regulations or notifications issued.

17. The Company accepts no liabilty where instructed to to carry out works on installations of inferior quality or over seven years and no warranty will be provided for the effectiveness of such works. The Company also accepts no liability where the use of inferior quality materials are instructed by the Customer, against the recommendations of the Engineer.

18. These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.

19. Title to any goods, supplied by the Company to the Customer will not be passed to the Customer but shall be retained by the Company until such goods have been paid in full.The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods that have not been paid in full,

20. The Company shall not be liable for any delay or for the consequences of any delay in completing its tasks if such delay is due to any cause beyond reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such tasks.

21. The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for works recommended by the Company and not instructed by the Customer.

22. These terms & conditions shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.

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